LaunchCare Programs

LaunchCare

EXPERIENCE UNRIVALED SUPPORT FOR YOUR HOME SYSTEM

We offer complete customer care programs to ensure your system is always running perfectly. Like a new car, today’s home systems require regular maintenance for optimal performance and security.

System health monitoring, scheduled maintenance and proactive management of your system ensures that when the “engine light” comes on, we will act - often before you know there is a problem! Our secure cloud-based service allows us to detect, diagnose and resolve common issues remotely. This minimizes interruptions, speeds problem resolution, and saves on chargeable service visits.

Concierge Level Service:

* On-call after hours support (until 10 pm), 7 days per week/365 days per year
* Priority scheduling including Holidays
* Emergency technician on-site service including Holidays
* Proactive system health monitoring. A tech reviews any system issues daily
* Regular system software updates
* Regular network firmware updates to keep your internet secure and reliable
* Scheduled preventive maintenance visits
* Customer troubleshooting app to help reduce on-site service charges
* And much more

Essential Level Service:
* On-call after hours support (until 10 pm), 7 days per week excluding major holidays.
* Proactive system health monitoring. A tech reviews any system issues daily
* Customer troubleshooting app to help reduce on-site service charges
* Regular network firmware updates to keep your internet secure and reliable

Limited Level Service:
* Customer troubleshooting app to help reduce on-site service charges
* Regular network firmware updates to keep your internet secure and reliable

1. System Health Dashboard

LaunchCare enables real-time system health monitoring which allows us to be notified of issues and take immediate action to repair your home system - most often remotely. As part of the LaunchCare dashboard, we can also log and track network speed tests to ensure you are getting the internet speed you are paying for. Finally, our remote management service allows much of the ongoing system maintenance to be taken care of without an in-home visit - saving you time and money.

2. Proactive System Service

Health system monitoring enables our on call technician to proactively resolve many system issues in real-time including your remote controls, Audio & Music Amplifiers, Video Equipment, Home Networking/WiFi, Touch Panels, Smart Lighting, and more. The benefits include ultra fast issue resolution, white glove service, real-time error detection, improved performance, extended system life, up-to-date system firmware/software releases, installation of the latest major enhanced feature software upgrades, and reduced on-site service costs.

3. Customized App Just for You

We can provide a customized App personalized for every client to quickly troubleshoot many items without our involvement. The app tool allows you to fix simple issues quickly. For example, a great deal of problems our customer's experience have to do with cable TV, Apple TV, or network modems/routers needing to be reset just like a computer needs to be restarted from time to time. Is your Cable TV not working? Simply press "Fix Cable TV" and it will reboot the device which usually resolves the issue. In addition, the app give you a direct action service request button that can call our service line and allow you to send a message detailing the issue. This will immediately notify us and the issue is logged into our system so we can track timely resolution.

4. ENHANCED NETWORK SECURITY

Enhanced network security and protection. We design and setup your network for maximum security as a vital part of your home system. We install commercial grade equipment that has robust firewall security built in. Additionally, using our cloud based system we are able to close potential openings to your network to help keep intruders out giving your peace of mind that you data is protected.

Like a new car, today’s home electronics require regular maintenance to keep them tuned and working at their optimal performance. It minimizes system interruptions and extends the life of the equipment. Scheduled maintenance, remote monitoring, and management of your systems will ensure that when the “engine light” comes on, we will act - often before you know there is a problem! Our cloud-based monitoring system allows us to detect, diagnose and resolve common issues without having to bother you at your home!

LAUNCHCARE ENHANCED SERVICE PROGRAM

FEATURES BY PLAN
LIMITED ESSENTIAL CONCIERGE DESCRIPTION
LaunchCare Customer Smart App Homeowner tool for managing system devices to help save you money on on-site service charges plus initiate service requests right from the app
Network Security Updates A technician will proactively update the firmware to allow for increased network security and up-time reliability of this critical system
Network Connectivity Performance Technician monitors your network’s health connectivity status 7 days / week to ensure a reliable connection between devices
Proactive System Health Monitoring Techs are automatically alerted on problems and will proactively attempt to resolve any issues
After Hours Remote Support After hours support 7 days/week (8am-10pm). An on-duty tech will answer calls, provide help desk support, and try to resolve issues remotely
On-site Priority Response Guaranteed priority on-site emergency response for next available opening
ISP Report Card / Service Speed Test Helping you get what you pay for from your internet service provider with broadband performance checks.
Regular System Updates/Maintenance We ensure your system (firmware and software) is up to date with the latest major version release so everything is current with enhanced features
Onsite System Wellness Checks We provide scheduled annual on-site wellness check to ensure system is functioning to expected performance levels
On-Call Holiday support (additional charge for on-site response) You receive Same day / Next-day on-site weekend and holiday response (additional charge for on-site service work)
Manage Customer ISP Account Launch will interface directly with your internet service provider to manage these services for you
LIMITED PLAN ESSENTIAL PLAN CONCIERGE PLAN
Monthly Service Plan $10 $50 $100
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