LaunchCare Service Programs
EXPERIENCE UNRIVALED SUPPORT FOR YOUR HOME SYSTEM
We offer complete customer care programs to ensure your smart home services are running perfectly. Like a new car, today’s home electronics require regular maintenance for optimal performance. Remote system health monitoring, scheduled maintenance and proactive management of your smart home ensures that when the “engine light” comes on, we will act – often before you know there is a problem! Our secure cloud-based service allows us to detect, diagnose and resolve common issues remotely. This minimizes interruptions, speeds problem resolution, saves on chargeable service visits, and keeps your system up to date.
1. System Health Dashboard
Launchcare enables real-time smart home service health monitoring which allows us to be notified of issues and take immediate action to repair your home system – most often remotely. As part of the launchcare dashboard, we can also log and track network speed tests to ensure you are getting the internet speed you are paying for in your Newport Beach, CA home. Finally, our remote management service allows much of the ongoing system maintenance to be taken care of without an in-home visit, saving you time and money.
2. Proactive System Service
Health system monitoring enables our on-call technician to proactively resolve many service issues in real-time including your Irvine home’s remote controls, high-end audio & music amplifiers, video equipment, home networking/Wi-Fi, touch panels, smart lighting and more. The benefits include ultra-fast issue resolution, white glove service, real-time error detection, improved performance, extended system life, up-to-date system firmware and software releases, installation of the latest major enhanced feature software upgrades, and reduced on-site service costs.
3. Customized App Just for You
We can provide an app personalized for every client to troubleshoot many items without our involvement. The app allows you to fix simple smart home service issues quickly. For example, a great deal of problems our customer’s experience are related to cable TV, Apple TV, or network modems/routers needing to be reset just like a computer needs to be restarted from time to time. Is your cable not working? Simply press “Fix Cable TV” and it will reboot the device. In addition, the app provides a direct service request button that can call our service line and allow you to send a message detailing the issue. We will immediately be notified, and the issue is logged into our system so we can track it and resolve in a timely fashion.
4. ENHANCED NETWORK SECURITY
We design and setup your smart home services for maximum security as a vital part of your Huntington Beach-area home’s network. We install commercial grade equipment with robust firewall security built in. Additionally, our cloud-based system allows us to close potential openings to your network to keep intruders out. This gives you peace of mind knowing that your data is protected.