LaunchCare Programs

LaunchCare

EXPERIENCE UNRIVALED ON-CALL TECHNICAL SUPPORT FOR YOUR HOME SYSTEM

We offer complete customer care programs to ensure your system is running perfectly. Like a new car, today’s home electronics require regular maintenance for optimal performance. Remote system health monitoring, scheduled maintenance and proactive management of your system ensures that when the “engine light” comes on, we will act - often before you know there is a problem! Our secure cloud-based service allows us to detect, diagnose and resolve common issues remotely. This minimizes interruptions, speeds problem resolution, saves on chargeable service visits, and keeps your system up to date.

1. System Health Dashboard

LaunchCare enables real-time system health monitoring which allows us to be notified of issues and take immediate action to repair your home system - most often remotely. As part of the LaunchCare dashboard, we can also log and track network speed tests to ensure you are getting the internet speed you are paying for. Finally, our remote management service allows much of the ongoing system maintenance to be taken care of without an in-home visit - saving you time and money.

2. Proactive System Service

Health system monitoring enables our on call technician to proactively resolve many system issues in real-time including your remote controls, Audio & Music Amplifiers, Video Equipment, Home Networking/WiFi, Touch Panels, Smart Lighting, and more. The benefits include ultra fast issue resolution, white glove service, real-time error detection, improved performance, extended system life, up-to-date system firmware/software releases, installation of the latest major enhanced feature software upgrades, and reduced on-site service costs.

3. Customized App Just for You

We can provide a customized App personalized for every client to quickly troubleshoot many items without our involvement. The app tool allows you to fix simple issues quickly. For example, a great deal of problems our customer's experience have to do with cable TV, Apple TV, or network modems/routers needing to be reset just like a computer needs to be restarted from time to time. Is your Cable TV not working? Simply press "Fix Cable TV" and it will reboot the device which usually resolves the issue. In addition, the app give you a direct action service request button that can call our service line and allow you to send a message detailing the issue. This will immediately notify us and the issue is logged into our system so we can track timely resolution.

4. ENHANCED NETWORK SECURITY

Enhanced network security and protection. We design and setup your network for maximum security as a vital part of your home system. We install commercial grade equipment that has robust firewall security built in. Additionally, using our cloud based system we are able to close potential openings to your network to help keep intruders out giving your peace of mind that you data is protected.

Like a new car, today’s home electronics require regular maintenance to keep them tuned and working at their optimal performance. It minimizes system interruptions and extends the life of the equipment. Scheduled maintenance, remote monitoring, and management of your systems will ensure that when the “engine light” comes on, we will act - often before you know there is a problem! Our cloud-based monitoring system allows us to detect, diagnose and resolve common issues without having to bother you at your home!


LAUNCHCARE ENHANCED SERVICE PROGRAM

FEATURES BY PLAN
BASIC STANDARD PREMIER DESCRIPTION
LaunchCare Customer Smart App Intuitive homeowner tool for restarting system devices which can save you money on service charges. It also includes a direct communication line to Launch service department
Network Security Enhancement A secure cloud based smart network hub allows for increased network security by closing open network ports.
Network Connectivity Performance Monitors your network connectivity status to ensure a reliable connection between devices including the core system components such as routers, switches, wireless access points (WiFi), control processors, touch panels, etc.
Proactive System Health Monitoring Our technicians are automatically alerted on many system issues (Mon-Fri / 8am–5pm) and can act to fix system issues remotely, often before you know there is a problem
After Hours Remote Support After Hours / Weekend Support (Sat-Sun / 8am-10 pm). An on-duty Service Tech is available to answer calls, provide Help Desk support, and schedule the appropriate response
On-site Priority Response Prompt On-Site Response (Mon-Fri / 8am-5pm): You are guaranteed priority level on-site response for the next available schedule opening
ISP Report Card / Service Speed Test Helping you get what you pay for from your internet service provider with broadband performance checks.
Regular System Updates/Maintenance We ensure your system (firmware and software) is up to date with the latest major version release so everything is current with enhanced features
Onsite System Wellness Checks We provide scheduled annual on-site wellness check to ensure system is functioning to expected performance levels
Support on Weekends and Holidays You receive Same day / Next-day on-site weekend and holiday response (additional charge for on-site service work)
Manage Customer ISP Account Launch will interface directly with your internet service provider to manage these services for you
BASIC PLAN STANDARD PLAN PREMIER PLAN
Network Smart Hub: One Time Charge $390 Installed $390 Installed $390 Installed
Option #1 Annual Service Plan $300 / year $600 / year $1,200 / year
Option #2 Monthly Service Plan or $25 / month or $50 / month or $100 / month